Your dedicated customer support manager oversees customer support with input from the entire technical team and we strive to provide support that is second to none. Our Group Support Team provides 24/7 support to customers globally.
+44 (0) 345 056 8622
+1 (959) 777-3236 (USA)
Unified Services and Support
- “Disk to application” holistic solution understanding
- Direct access to knowledgeable expertise – no “briar patch” support
- Hybrid managed service: regular maintenance tasks such as firmware and upgrades are handled by arcastream support, rather than the customer’s technical staff
- Alerts generated by the system are proactively investigated and escalated by arcastream support
- Single point of contact multi-vendor incident management ensures SLA’s and top-quality support experience is delivered
Expert Hybrid Managed Services
arcastream extends your administration team with knowledgeable support providing remote management of arcastream Storage daily operation, maintenance, tuning, optimization, problem determination and resolution – including protocol node, workflow and application integration, ensuring your system runs at peak efficiency.